FAQs

Frequently Asked Questions

1. Where do you ship from?

We ship all orders directly from our U.S. warehouse and partner facilities to ensure quick, reliable delivery worldwide.

2. How long does shipping take?

  • United States: 7–14 business days

  • International: 14–31 business days

Delivery times may vary depending on your location, customs clearance, or seasonal delays.

3. How much is shipping?

We proudly offer FREE WORLDWIDE SHIPPING on all orders — no minimum purchase required.

4. How can I track my order?

Once your order ships, you’ll receive a confirmation email with your tracking number.
You can also check your tracking status anytime on our Track Your Order

5. My tracking number isn’t updating — what should I do?

Tracking information may take 24–48 hours to update after shipment.
If it hasn’t updated after a few days, please contact us at geniusfitstore@gmail.com

6. Do you accept returns or exchanges?

Yes! We accept returns within 30 days of delivery.
To qualify, your item must be unused, unworn, and in original packaging.
Contact us at geniusfitstore@gmail.com

7. Who covers return shipping costs?

If the item arrived damaged or we made an error, we’ll cover the shipping costs.
For all other returns, customers are responsible for the return shipping fees.

8. When will I receive my refund?

Once we receive and inspect your returned item, your refund will be processed to your original payment method within 5–10 business days.

9. What should I do if my order arrives damaged or defective?

Please take a clear photo of the damaged item and email it to us at geniusfitstore@gmail.com

10. Do you charge customs or import taxes?

Customs or import taxes may apply for international orders, depending on your country’s laws.
GeniusFit is not responsible for any customs fees, duties, or taxes charged upon delivery.

11. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment methods displayed at checkout.

12. Can I change or cancel my order after placing it?

If your order hasn’t shipped yet, contact us immediately at geniusfitstore@gmail.com

13. I entered the wrong address — what should I do?

Please email us as soon as possible at geniusfitstore@gmail.com

If your order hasn’t shipped yet, we’ll update your address. Unfortunately, we can’t change addresses after shipment.

14. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter or follow us on social media to stay updated on exclusive sales, new arrivals, and special promotions.

15. How can I contact GeniusFit?

You can reach our support team anytime at:
📧 geniusfitstore@gmail.com

We’ll get back to you as soon as possible — typically within 24 hours.